Arabic speaking: Senior Customer Service Agent

Details: Posted on: 17th September 2015

• Employment Type: Full Time
• Monthly Salary: 8,000 - 11,999 AED
• Job Role: Customer Service Agent

• Benefits: Company benefits
• Minimum Work Experience: 2-5 Years
• Minimum Education Level: Bachelors Degree

• Listed By: Employer
• Company Size: 51-200 Employees
• Career Level: Mid-level

Description:

 Respond to customer and distributor inquiries, service requests and complaints in line.
 Ensure policy administration is undertaken in accordance with regulatory and legislative requirements
 Proactively manage key client and distributor contact (phone, email, post).
 Deliver added value services such as improved continuity of service and customer retention
 Complete policy, customer and distributor related alterations accurately.
 Responsible for prompt & accurate records documentation.
 Ensure the efficient processing of customer premiums and payments.
 Accountable for Customer & Distributor satisfaction.
 Accountable for operational quality.