Associate - Telemarketing Acquisition

 

 

The Role:

- To sell investment products over phone
- To handle queries / enquiries on investment products
- Achieve wealth targets of investment AUMs and revenue through investment product sales
- Ensure target achievement in Wealth Penetration on assigned leads

Requirements:

- Deliver investment revenues/AUMs sales as stated in the annual objectives.
- Increase investment AUMs
- Maximize the number of SIPs (Systematic Investment Plans)
- Keep up to date on investment related news
- Solid grasp of ADCB Wealth Proposition & Investment products.
- Complete understanding of the house view and able to explain it well to the customers
- Effectively engage with customers over phone to discuss investment products.
- Ensure that all customer complaints are addressed and responded to in a timely fashion
- Ensure that all auditable process and procedures are followed and audit responses are addressed and responded to immediately
- Investments penetration
- Number of SIPs
- Ensure adherence to all relevant bank policies and procedures
- Ensure attendance and active participation for scheduled training programs
- Consistently illustrate high levels of customer orientation and professionalism in day to day conduct.
- Ensure that all service levels agreements are being met consistently without any fail.
- Establish and maintain strong professional relationships/connections by gaining customers trust (internal as well as external)

About the Company:

Founded in 1985, ADCB employs more than 4,000 staff from 62 nationalities, serving over 600,000 retail customers, and approximately 50,000 corporate and SME clients. The bank operates in 48 branches, 4 pay offices, 2 branches in India, 1 branch in Jersey and a representative office in London. By the end of March 2015, the total assets of ADCB amounted to AED 207 billion.
ADCB is a full-service commercial bank that offers a wide range of products and services including retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate, currency derivatives, Islamic products, project finance and property management services.
ADCB is 58.08% owned by Abu Dhabi Investment Council, the investment arm of the Government of Abu Dhabi. The banks shares are traded on the Abu Dhabi Securities Exchange. By the end of March 2015, excluding treasury shares, ADCBs market capitalization was AED 34 bn