Hotel Manager - Burj Al Arab

 Hotel Manager - Burj Al Arab

 

Full job details

Recruiter:Burj Al Arab

Posted:15/12/2015 00:00:00

Ref:JG13795

Location:UAE - Dubai, United Arab Emirates

Job Type:Hotel Management, General Manager

Sector:Hotel

Job Level:Management

 

About Jumeirah:

At Jumeirah we are committed to encouraging and developing our colleagues in a world class environment. We value diversity and equal opportunity, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa and the Middle East.

Burj Al Arab is managed by Jumeirah Group, the global luxury hospitality company and a member of Dubai Holding.

Burj Al Arab is designed to resemble a billowing sail and stands at a height of 321 meeters. It is one of the most Photographed structures in the world and has been consistently voted the world's most luxurious hotel, with features including in suite check-in and check-out reception desks on every floor, round-the-clock private butlers and use of the hotel's Rolls-Royce fleet. the hotel's 202 luxury suites range from 170 to 780 square meters with a rain shower and a Jacuzzi in each suite, as well as six restaurants and conference and banqueting Venues.

About the Role

An exciting opportunity has arisen for a Hotel Manager to join the Executive Team at Burj Al Arab. The Hotel Manager will function as the operational manager for the business unit; ensuring all departments perform successfully, and are individually profitable. In addition, the Hotel Manager will assist the General Manager in ensuring the success and sustainability of Burj Al Arab in achieving its objectives by deploying best practice business excellence processes and policies, empowerment and continuous improvement methodologies.

The Hotel Manager's main duties will include:

• Manage the SBU operation and assist the management team in execution of the business strategy in order to achieve goals set in the SBU Balanced Scorecard.
• Be demanding and critical when it comes to service, quality standards and the professionalism of the management team in order to ensure operational service excellence.
• Spend time in operational departments to ensure effective deployment of the management team and optimum operational performance.
• Conduct frequent and thorough inspections of the different hotel operations to ensure service excellence is consistently maintained.
• Verify that the best products are used in the hotel operation on a regular basis.
• Take responsibility for the timely delivery of capital projects within the building to ensure company assets are effectively maintained.
• Ensure that Department Heads maximise productivity and efficiencies in line with company guidelines and local labour legislation.
• Seek opportunities to encourage teamwork in order to share resources and best practice between departments.
• Ensure health, safety, hygiene and other relevant legislative obligations are fulfilled, ensuring the safety and wellbeing of the hotel, guests and colleagues.
• Conduct or chair regular communication meetings with department heads and actively participate in relevant business meetings to facilitate effective communication.
• Interact with owners/asset managers/guests on behalf of the General Manager in his/her absence.
• Deputise generally in the absence of the General Manager when required.
• Act as Senior Manager on Duty for the hotel as scheduled.

• Perform any other duties that management may reasonably require.

About You:

In order to be considered for this role, you should hold an internationally recognised Management qualification from a hotel or business school and must have a minimum of five years Executive/Senior Management experience in a luxury five star hotel or resort in the Middle East. Operational experience gained in the Rooms Division is essential to this role.

You must have proven all round operational hotel experience and be able to demonstrate commercial acumen and strategic focus. You should be able to influence, negotiate and build relationships with key stakeholders.

It is essential that you have strong communication and influencing skills and be able to lead, develop and motivate colleagues at all levels and from diverse backgrounds.