Service Supervisor | Automall | Abu Dhabi

                                                

Job Description

Automotive

Al-Futtaim is regarded as a pioneer in the region’s automotive industry. The company imported the first consignment of Toyota vehicles to the UAE and established Al-Futtaim Motors in 1955.

Al-Futtaim represents 44 automotive brands across 16 countries and encompasses every aspect of the business:

• Passenger and commercial vehicles sales
• Manufacturing agricultural vehicles
• Construction equipment sales and service
• Used car sales
• Rental and leasing

Al-Futtaim Automall

Al-Futtaim Automall is the Used Car Division of the Al-Futtaim Group and has been developed following extensive customer research, using worldwide best practices with the addition of market-leading customer service. Al Futtaim Automall is the largest and most trusted used vehicle retailer in the region for over a decade.

About the Position

We are currently looking for an experienced Service Supervisor to delegate, assist and monitor the team performance in the workshop and reception and  to achieve or exceed the targeted business and CSV objectives.

Reporting to the Service Manager, you will be responsible for workshop capacity planning, optimizing productivity, controlling productive time and allocation and controlling of consumable costs. You will reiew and action a monthly quality score report for you and your team to improve the efficiency.

You will be working in a busy Service Center handling and resolving customer complaints in a daily basis. You are also expected to monitor staff performance and provide necessary training and coaching.

About You

The ideal candidate for this role should possess a Degree or Diploma preferably in Automobile or Mechanical Engineering and should have at least a minimum of 3 years recent experience in an automotive dealership. You should have sound technical knowledge and ideally have a supervisory experience in automotive dealership. You should also be able to communicate effectively with strong analytical, communication and interpersonal skills and must have the ability to remain focussed on the set monthly targets and to be self-driven to achieve and excel them.

Automall is highly customer focused and performance oriented, it is important that you are self-driven and motivated to excel in both these parameters.

Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.

Skills

Job Details

Ref.:

 

JB3402663

Job Location:

 

United Arab Emirates

Company Industry:

 

Automotive

Company Type:

 

Employer (Private Sector)

Job Role:

 

Engineering

Employment Status:

 

Full time

Employment Type:

 

Employee

Monthly Salary Range:

 

Unspecified

Number of Vacancies:

 

1

Preferred Candidate

Career Level:

 

Mid Career

Years of Experience:

 

Unspecified

Residence Location:

 

Unspecified

Gender:

 

Unspecified

Nationality:

 

Unspecified

Degree:

 

Unspecified

About This Company

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.